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The Courses

The following are some of the courses we are offering to our clients we have the capacity to design client specific courses to answer their unique identified training need. We encourage our clients to give us at least a one-week notice for ample preparation before the commencement of training.

Training, Seminars & Workshops​

Improving performance through immersive learning.

Customer Experience and Service Excellence
  • Transforming the organization into a customer centric business
  • The customer development journey and service excellence
  • Customer service excellence for front facing staff.
  • Customer service skills for non-customer service staff.
  • Customer care and communication skills for frontline staff.
  • Enhancing customer experience through an effective service strategy.
  • Setting and improving customer service standards.
  • Creating a culture of service excellence.
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Business and Market Research
  • Developing market research strategy.
  • Data analysis and infographics skills.
  • Measuring customer service quality, customer satisfaction and customer loyalty.
  • Market research reports and industry analysis skills.
  • Facilitating action from insight.
  • Mystery shopping and other customer behaviour insights.
  • Social media in market research.
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Effective Marketing and Sales
  • Executive marketing skills.
  • Marketing for non-marketing (marketers)
  • Fundamentals of sales management.
  • Techniques of selling
  • Managing customer and sales conversions
  • Strategic marketing and communication skills
  • Personal selling and sales promotion.
  • Advertising and networking in the digital age.
  • Digital marketing strategies.
  • Social media marketing.
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Corporate Governance
  • Contemporary theories in corporate governance
  • Corporate governance and board competency.
  • Board leadership and effective governance.
  • Governance, ethics and anti-corruption.
  • Evaluating Board Performance and management and evaluation
  • Corporate social responsibility skills training – Environment, Social and Governance (ESG)
  • Role of non-executive directors in governance of corporations.
  • Strategic leadership communication for effective corporate governance.
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Leadership & People Management​
Developing leaders for your success and growth.
Management and Leadership Development Programs
  • Becoming a Leader: Developing Your Style and Making Sound Decisions
  • Types of emotional intelligence
  • Data driven decision making
  • Contemporary leadership styles
  • Building the future organization through coaching and mentorship
  • Managing DEI at the workplace
  • Coaching and mentorship skills
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Human Resource Research and Surveys
  • HR Audits
  • Employee engagement and experience surveys
  • Organizational change
  • Culture surveys
  • Salary and benefits surveys
  • Wellness and wellbeing surveys
  • Competency and skills audits
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Business and Market Research
  • Storytelling skills for researchers
  • Data analysis skills
  • Questionnaire design
  • Turning data into findings
  • Infographics and Data Visualisation
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Excellence in General Management and supervisory skills
  • Successful negotiation skills training.
  • Problem solving, decision making and conflict management
  • Creativity, innovation and personal effectiveness.
  • Time and priority management.
  • Diversity management
  • Exceptional supervisory skills
  • Leadership skill for newly appointed managers
  • Advanced leadership skills for executives.
  • Maximize team productivity.
  • Driving breakthrough innovation.
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Human Resource Management
  • Employee Life cycle essentials
  • Metrics and analytics
  • Employee resourcing.
  • Competency based interviewing skills training.
  • The HR transformational Models for future business success
  • Performance management and reviews.
  • Emerging performance management models – scorecards, dashboards
  • 360 degree feedback scheme.
  • Employee learning needs assessment
  • Diversity, Equity and Inclusivity Programs
  • Disciplinary hearing and grievance handling.
  • Strategic Reward and compensation management.
  • Talent management and succession planning, HR consultancy.
  • Strategic Human Resource leadership.
  • Pre-retirement preparation and training
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Psychological Health & Employee Wellness
Prioritizing mental wellness for a thriving workforce.

Psychological well- being is vital to employees of organizations and companies. Good mental health at the workplace, with a good management alignment bring forth strong evidence that workplace with high mental well- being are more productive. People Resource Consulting (PRC), endeavours to address well – being at workplaces and communities through intervention programs, which include:-

Employee wellness and wellbeing.
  • Stress Management
  • domains of wellbeing
  • Strategies to support the self-care of the teams
  • Remote working and wellbeing
  • Create the conditions for good wellbeing and resilience at work
  • Physical and mental wellbeing
  • Exercises and techniques to support well-being
  • Management and HR responsibility and influence on wellbeing
  • Measuring the impact of wellbeing initiatives
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Office Administration & Management practices.
  • Modern office management.
  • Introduction to basic management functions.
  • Professionalism and assertiveness.
  • Indexing and filling system.
  • ICT and general technology for today’s workplace.
  • Communication with internal and external customers.
  • Workshop organization and key logical aspects.
  • Positive image building for receptionists and telephonist.
  • Executive secretary (Administrative Assistance) emerging challenges.
  • Perfect PA and effective office Administrator skills.
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Project Management
  • Principles of project management.
  • The S – step project management model.
  • Establishing roles and responsibilities.
  • Thinking business achievements, not technical details.
  • Using clear assignments to cope with the teams.
  • Effective project status reports.
  • Negotiating to gain commitment.
  • Designing effective work breakdown.
  • Using PERT, CPA and GANTT chart techniques.
  • Project strategic decision making and planning.
  • Prioritizing project and allocating resources.
  • Effective project budgeting, monitoring and evaluation.
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Corporate Strategy and Development.
  • Business fundamentals and strategy-an overview
  • three levels of strategy (corporate, business, and functional)
  • The Mckinsey 7-S Model
  • Performing external environment and competitor analysis
  • Perform internal analysis by understanding a company’s core competencies, competitive advantage
  • Generating, evaluating and selecting optimal strategic alternatives
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Enterprise and HR Risk Management.
  • Risk framework policy design and developing.
  • Managing and implementing the risk register.
  • Disaster risk management.
  • Business continuity planning.
  • Knowledge management.
  • Managing for sustainability.
  • Managing project risk and change.
  • Managing risk in the information age.
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Financial Management Skills
  • Accounting and finance for non-finance officers.
  • Budgeting and cost-control skills training.
  • Effective credit management and department collection skills training.
  • Personal financial management skills.
  • Auditing for internal auditors.
  • Contemporary issues in internal audit management.
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Request Training

Why Us?

Recognition

Acknowledge existing successes and build self-image and communication skills.

Tailored

Client-focused approach to identify needs and expectations for tailored programs.

Consultation

Thorough briefing and consultation to create a customized program.

Diagnosis

Diagnosis of issues to facilitate desired changes in organizations.

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